Terms and conditions of use

Your terms and conditions of use

Returns and Refund Policy
If you wish to return an item for whatever reason, please contact us in the first instance either by Telephone 0845 456 4215 or e-mail returns@nativeid.com including your Name, Address, Contact Details and detailing the reason you wish to return the item.

All items must be returned to us in unused condition unless we have prior knowledge of an issue and have authorised a used return.

Upon receipt of your goods we advise checking immediately for any damage that may have occurred during shipping, as all goods are inspected by us prior to despatch. Please contact us as soon as possible if you have any issues with the condition of any item you receive. We will arrange collection of damaged item(s) and resend a new product at our cost if any damage has occurred during shipping.

Native iD Ltd are not liable for Postage costs should you wish to return an unwanted Item.

Returns Policy is Valid for 30 Days from the date of Purchase.

Cancellation
Should you wish to cancel an order please ensure that you contact us Immediately as a delivery will normally be either same day or next day, there will be no charges made if cancellation is received before the items leaves us, should the item have already left, you will be offered a full refund less the Postage costs incurred.

Currency
All our orders are processed in Sterling (UK Pounds) all overseas orders are calculated at the exchange rate on the day of order, this is done automatically through the banking process regardless of how you pay.

Pricing Policy

All prices shown on our website are correct at the point of purchase, and we guarantee that the price shown on your successful order will be the price you will pay. We do however reserve the right to adjust prices without prior notice and with immediate effect, in response to changes in costs or market conditions. We are a fair and equitable company, and should we reduce the standard selling price of a product you have purchased within 48 hours of your order, we will contact you and offer you a refund of the difference, or credit against another purchase.

UK Mainland Postage/Delivery Policy

We operate a standard postage/delivery charge for UK mainland orders regardless of the quantity, weight, or value of the items purchased. We will send such items by Interlink Express standard next day service or Royal Mail 1^st class recorded service at our choice. Please note we aim for delivery the day following despatch, but we do not guarantee it. A signature will always be required upon receipt of goods; this reduces the chance of missing items or disputes occurring. Please consider whether the delivery address you give will have someone there to receive and sign for your order. We are happy to deliver to your work address if you wish – often this will improve the chance of 1^st time delivery success. If there is no one to sign at a delivery address, both Interlink and the Royal Mail will leave a card notifying attempted delivery and giving options for re-delivery or collection from a depot. It is your responsibility to arrange re-delivery or to collect from depot, although if this then proves problematic please call us and we will assist to resolve the issue.

Overseas or Non-UK Mainland Postage/Delivery Policy

We can ship your order to you anywhere in the world.

Please note, for non-UK mainland and overseas orders, delivery cost is variable. Our website shows the delivery charge payable.

The shipping cost you will pay will be what it costs us to send the items to you, using our overseas courier’s standard delivery service.

The time it takes for your order to reach you will vary depending on delivery location.

Native iD will not be liable for any duties, taxes or local clearance charges levied by the customs authorities of the country of destination.

A signature will always be required upon receipt of goods.

Please consider whether the delivery address you give will have someone there to receive and sign for your order. We are happy to deliver to a work address if you wish – often this will improve the chance of 1^st time delivery success. If there is no one to sign at the delivery address, the courier will leave a card notifying attempted delivery and giving options for re-delivery or collection from a local depot. It is your responsibility to arrange re-delivery or to collect from local depot, although if this then proves problematic please call us and we will assist to resolve the issue.